Refund window
Every first purchase of Starter or Scale, monthly or yearly, can be refunded in full within 14 days of the payment, for any reason. The same applies to the first payment after a yearly plan renews.
How to ask
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders, and Paddle handles returns. To ask for a refund, use the link in your Paddle receipt, or email sales@pravinb.com.np with your order number and we will arrange it with Paddle.
Refunds go back to the original payment method. Paddle usually processes them within a few working days; your bank may take longer to show them. When a refund is made, the license for that order stops working.
After the window
After 14 days, payments are not refundable, except where the law of your country requires otherwise or a fault on our side kept the Enterprise features from working and we could not fix it.
Cancelling
You can cancel at any time so the plan does not renew. It keeps working until the end of the period you have paid for. Community features and your data are never affected.